Service policy

Edit this page to match your real warranty terms, call-out fees and cancellation rules before launch.

Availability

We operate open 24 hours, 7 days. When you contact us, we give you a realistic estimate of when a technician can reach you. We do not guarantee arrival times, because traffic and access conditions vary.

Diagnosis before replacement

Every visit includes a battery and charging system test. If the battery is healthy, we will tell you and will not replace it.

Battery matching

We fit batteries that match your vehicle's specification: size, terminal layout, capacity and technology (AGM, EFB or conventional). If your car requires registration or coding, we do it as part of the installation.

Customer-supplied batteries

We can install a battery you have bought, if it is the correct specification. The battery's warranty is then between you and the seller.

Warranty

Batteries we supply carry the manufacturer's warranty for that product. We confirm the warranty period before fitting and give you the details in writing.

Old batteries

We collect your old battery for recycling. Lead-acid batteries are hazardous waste and must not be put in household bins.

Cancellations

If your plans change, let us know as soon as possible so we can redirect the technician.